As part of our customer care commitment, we understand that knowing when you or your recipient will receive your parcel is really important. This is why we send all parcels with Royal Mail Second Class Signed For, First Class Signed For and Special Delivery.
Please allow us 24 hours to prepare and dispatch your order as we often make our skincare products fresh. We are also a tiny company with many hats!
Upon dispatch, you will be emailed confirmation of dispatch along with your unique Royal Mail Parcel Tracking Number so that you can check your parcel’s progress at https://www.royalmail.com/track-your-item#/
If you know you will be out during delivery please arrange with a neighbour to sign for your parcel. This is a tracked service and requires a signature. If there is no one in to sign for your parcel it will require collecting from your local Post Office.
If your parcel has not arrived as expected, please check its progress with your tracking number (found in dispatch email) and using the Royal Mail link provided above.
Expected Delivery Day
(24 Hrs Custom Time) : Arrival time from order date
2nd Class Signed For 4-5 Working Days
1st Class Signed For 2-3 Working Days
Royal Mail Special delivery: 2 Working Days
We are very happy to assist in the very rare event of a parcel genuinely going missing and can be contacted at [email protected]
Please note that BUFF does not take any responsibility for parcels that are returned to them after customer failure to collect from Post Office.
We appreciate your assistance. Thank you.
We hope that you love the Products as much as we do. However, if you’ve changed your mind about a product and it’s within 28 days of receipt of your order, we’ll be happy to exchange it or give you a refund.
If you’ve changed your mind, or have decided to cancel the contract you will receive a full refund of the price paid for the products in accordance with our Refund Policy set out below.
You must take reasonable care of the products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition.
Simply post the Product to: BUFF Natural Body Care, 67 Beverley Gardens, Newton Abbot, Devon, TQ13 7BN.
As the postal system is outside of our control, products are returned at your own risk.
We do not reimburse postage costs for returned products, unless faulty. If an item arrives faulty please email us at [email protected] with a photo and your message.
We will refund the price of the Product(s) if you have:
- Cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
- returned any unwanted Products to us within 28 days of your order; or
- notified us that you do not agree to a change in these Product Terms or in any related policies
If you don’t have the Despatch Note, we’ll give you a Coupon Code to the value of the most recent selling price, to be used for your next online purchase.
Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.
If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible and email us at: [email protected] for support.
We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.
If you’ve decided you’d like to exchange the product and the product has not been used & seal remains unbroken, please let us know on the Dispatch Note with the returned Product. If you have not told us that you would like to exchange the Product, we will provide a refund.